Complaints Procedure
If you are a solicitor or member of the public and you are not satisfied with our services and wish to make a complaint, you can do so as follows:
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You should inform us as soon as a problem arises, and start with contacting the individual who is working on your case to discuss your concerns to see whether and how they can be resolved.
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If the matter cannot be resolved in this way, please set out your complaint in writing within three months of the date of completion of the work by the Barrister, or earlier.
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Your complaint will be forwarded to the Barrister who will be asked to provide Chambers with his/her response.
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Upon the Barrister’s response the Head of Chambers will investigate the complaint and where possible an amicable resolution of the complaint will be sought.
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In the event that the matter cannot be settled with Chambers you may choose to forward your complaint to the Legal Ombudsman, the body that looks at complaints about legal service providers once you have tried to resolve the matter with us first. You will have to take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint, and no more than six years from the date of act/omission, and no more than three years from when you should reasonably have known there was cause for complaint.
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The Bar Standards Board (BSB) regulates Barristers and you can access details of all Barristers in the Barristers’ Register from the BSB website (see below).
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Further information about the Legal Ombudsman can be obtained from:
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ,
Tel. 0300 555 0333, email: enquiries@legalombudsman.org.uk ,
web: www.legalombudsman.org.uk
Bar Standards Board, 289 High Holborn, London, WC1V 7HZ,
Tel. 020 7611 1444, www.barstandardsboard.org.uk , https://www.barstandardsboard.org.uk/for-the-public/search-a-barristers-record/the-barristers-register.html
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